We’re creating our new bank, Williams & Glyn

What does that mean for me?

You’ll still deal with the same people you do now. And you can carry on using your branch and all your products and services in the same way.

But you’ll see some changes too because we’re seeking the views of our personal and business customers, and working closely with our staff, to create a new Bank that will meet your needs by building strong customer relationships.

Who are Williams & Glyn?

You may remember the name Williams & Glyn. It’s part of the RBS Group and was known as the ‘alternative bank’ when it was last on the high street nearly 30 years ago. It introduced a number of new ideas to British banking, was famous for customer service and built a loyal following.

You can still help us create Williams & Glyn

We’re inviting you to help us create a bank we can all be proud of. We’ll be holding regular regional events and online discussion forums where you can bring your questions and ideas. Click here to get involved

We'll continue to help you with your banking

We’re working with a consortium of investors led by Corsair Capital and Centerbridge Partners to float Williams & Glyn on the London stock exchange by the end of 2016. You can find out more about the investors at www.rbs.com/williamsandglyn

In the meantime, it’s business as usual. We’ll keep looking after you as normal and will give plenty of notice if there are any changes.

Want to know more?

If you have any further questions, you may find the frequently asked questions section helpful. You can also call our dedicated Helpline on the number below or speak to your regular contact and we'll be happy to help.

0800 210 0214 (Minicom 0800 404 6160)

Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays.

Calls may be recorded.

Help create the new bank

We want you to get involved with creating Williams & Glyn Click Here for more info

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Get in touch

For information on Williams & Glyn

Call 0800 210 0214

Lines are open from 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays

For account information

Personal Banking 0345 9000 400 (calling from abroad +44 131 242 0017)

Private Banking 0345 3040 900 (calling from abroad +44 118 373 2180)

Business Banking 0345 307 0900 (calling from abroad +44 131 242 0091)

Lines are open 24 hours a day, 7 days a week

Minicom 0800 0681 289

Calls may be recorded