What does this mean for Personal customers?
We're bringing back the traditional Bank Manager in our branches and Relationship Bank Managers for our Private customers.
They'll spend time getting to know their customers, whilst building lasting relationships in the local community.
And we're keeping the things you like, such as UK based call centres, our popular digital and mobile banking services and text alerts to help you stay on top of your finances.
What does this mean for Business customers?
We've improved our Direct Banking service to give customers a single phone number for all their business banking needs. A team of Business Specialists are available to support with your day-to-day banking, such as general account enquires and transactions - 24 hours a day, 7 days a week.
Working alongside them are a team of Business Managers who'll give customers further support on a number of different areas, such as borrowing requests or new accounts. They're available Monday to Friday, 8am-8pm and Saturday, 9am-2pm.
What does this mean for Corporate customers?
Relationship Managers and the wider Williams & Glyn team are important to our customers. That's why we're continuing to invest in our people and processes to make sure we have bankers who are easy to do business with and have the expertise to support customers in fulfilling their ambitions.
We'll provide customers with access to a team that are empowered to make decisions locally.
See Our Journey to Williams & Glyn for more details
Building our future, on strong foundations
Williams & Glyn isn't entirely new - the name was last on the high street in the 70s and 80s. With banking roots stretching back to the 18th century, it was renowned for brilliant customer service and innovative thinking - in bringing back Williams & Glyn we'll be staying true to these traditions and building on this strong heritage.
It's more than just a name change. It's a new way of banking
We're building Williams & Glyn with the support of over 2,000 customers who've signed up to help us create our new bank. Their feedback and suggestions are making sure Williams & Glyn is a bank created by our customers, for our customers. There are still plenty of opportunities to get involved. Find out how you can Help create the new bank.
Want to know more?
If you have any further questions, you may find the frequently asked questions section helpful. You can also call our dedicated Helpline on the number below or speak to your regular contact and we'll be happy to help.
Helpline: 0800 210 0214 Minicom: 0800 0681 289
Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays. Calls may be recorded.
0345 9000 400 (calling from abroad +44 131 242 0017)
0345 301 4723 (calling from abroad +44 161 210 3727)
0345 307 0900 (calling from abroad +44 131 242 0091)
Lines are open 24 hours a day, 7 days a week. Minicom 0800 0681 289. Calls may be recorded
How to update your contact details
Online - If you're registered for Digital Banking, log in and update your details
Telephone - Call us on 0345 900 0400
Minicom 0800 0861 289
In branch - Drop into a branch and we'll do it for you