We're creating a new bank, Williams & Glyn

RBS branches in England and Wales will become part of Williams & Glyn when it launches, by the end of 2016. In the meantime, it’s business as usual. We’ll keep looking after our customers as normal and will give them plenty of notice if there are any changes.

What does that mean for me?

RBS customers in England and Wales will still deal with the same people they do now. And they can carry on using their branch and all their products and services in the same way.

But you’ll see some changes too because we're seeking the views of our personal and business customers, and working closely with our staff, to create a new bank that will meet customer needs by building strong relationships.

Who are Williams & Glyn?

You may remember the name Williams & Glyn. It’s part of the RBS Group and was known as the ‘alternative’ bank when it was last on the high street nearly 30 years ago. It introduced a number of new ideas to British banking, was famous for customer service and built a loyal following.

Help create the new bank

We want you to get involved in creating a Williams & Glyn we can all be proud of. We’ll be holding regular regional events and online discussion forums where you can bring your questions and ideas.

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Help create the new bank - We want you to get involved with creating Williams and Glyn.

Want to know more?

If you have any further questions, you may find the frequently asked questions section helpful. You can also call our dedicated Helpline on the number below or speak to your regular contact and we'll be happy to help.

Helpline: 0800 210 0214 Minicom: 0800 0681 289

Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays. Calls may be recorded.

Useful numbers

Personal Banking

0345 9000 400 (calling from abroad +44 131 242 0017)

Private Banking

0345 3040 900 (calling from abroad +44 118 373 2180)

Business Banking

0345 307 0900 (calling from abroad +44 131 242 0091)

Lines are open 24 hours a day, 7 days a week. Minicom 0800 0681 289. Calls may be recorded