What does this mean for Personal customers?
Our new Bank Managers are now in place in our branches, with Relationship Bank Managers for our Private customers.
They're already making a real difference. You now have one person who can support you with all your banking needs.
And we've increased the number of Personal Mortgage Advisers that are here to support you when you want to buy a home.
And we're keeping the things you like, such as UK based call centres, our popular digital and mobile banking services and text alerts to help you stay on top of your finances.
Digital Banking available to those aged 11 and over who have an RBS account.
Mobile App available on selected smartphones, to RBS customers with Digital Banking and UK mobile number beginning 07.
What does this mean for Business customers?
We've improved our Direct Banking service to give customers a single phone number for all their business banking needs. A team of Business Specialists are available to support with your day-to-day banking, such as general account enquires and transactions - 24 hours a day, 7 days a week.
Working alongside them are a team of Business Managers who'll give customers further support on a number of different areas, such as borrowing requests or new accounts. They're available for longer business hours, Monday to Friday, 8am-8pm and Saturday, 9am-2pm.
What does this mean for Corporate customers?
We'll provide our customers with access to a team that are empowered to make decisions locally.
We aim to create banking experiences that are built around your needs. That's why we're working hard to simplify our processes, allowing us to focus on serving you well.
We're also investing significantly in our technology. Once fully implemented, our systems will be set up to work independently from RBS.
At launch in 2016, we'll offer a Williams & Glyn version of Bankline, called Corporate Online Banking, helping to make the transition to Williams & Glyn as easy as possible.
To be eligible for Bankline all you need is an RBS business current account.
Building our future, on strong foundations
Williams & Glyn isn't entirely new - the name was last on the high street in the 70s and 80s. With banking roots stretching back to the 18th century, it was renowned for brilliant customer service and innovative thinking - in bringing back Williams & Glyn we'll be staying true to these traditions and building on this strong heritage. What's more, we have the support of over 3,000 customers who've signed up to help us create our new bank and whose feedback and suggestions are making sure Williams & Glyn is a bank created by our customers, for our customers
The progress we've made
- Customers have told us that the reliability of our technology is really important. It's a huge focus for us and we've now completed our technology design and commenced extensive testing.
- We've also now submitted our Banking Licence application to our regulators
- Jim Brown has recently been appointed as the new Chief Executive of the part of RBS that will become Williams & Glyn in 2016.
What you'll see next
During 2016 you'll start to see and feel even more progress on this journey. There will be a new Williams & Glyn website; the name above our branches will change and our branch teams will be wearing Williams & Glyn uniforms. But you'll still be a Royal Bank of Scotland customer until we legally separate to become a standalone bank. At that point you'll become a Williams & Glyn customer and be given your new sort code number. But there's nothing you need to do now and when it happens, there will be very little impact for most customers as the change will be automated and your payments will continue as normal
Want to know more?
If you have any further questions, you may find the frequently asked questions section helpful. You can also call our dedicated Helpline on the number below or speak to your regular contact and we'll be happy to help.
Helpline: 0800 210 0214 Minicom: 0800 0681 289
Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays. Calls may be recorded.
0345 9000 400 (calling from abroad +44 131 242 0017)
0345 301 4723 (calling from abroad +44 161 210 3727)
0345 307 0900 (calling from abroad +44 131 242 0091)
Lines are open 24 hours a day, 7 days a week. Minicom 0800 0681 289. Calls may be recorded
How to update your contact details
Online - If you're registered for Digital Banking, log in and update your details
Telephone - Call us on 0345 900 0400
Minicom 0800 0861 289
In branch - Drop into a branch and we'll do it for you